"My Opinions"

My opinions about Aquatics Business/Hobby, True Conservatism/Conservatives, Google, DCS/DHS, Dishonest Business Practices, Man-Made Global Warming, The Media, Faces of Evil, Recycling, Arrogance of our local and National Leaders and more.
Most of the subjects are based on reading and study and well as real life experiences (my field is aquarium and pond research and information as well as business)

Charter Internet, Cable; Terrible Service


Charter Cable Internet, unreliable serviceCharter Cable Internet Service, dishonesty, bait & switch, poor customer service, unreliable internet, and even sexual orientation insulting staff

Charter Cable Internet is by far and away the worst internet provider in the USA, if you do not believe me, just check this out:
PC World; The Best and Worst ISPs

What is scary about this above post from PC World is my experience with Charter Cable Internet has gotten MUCH worse since this came out!

Anyway, here is a list of their corporate misbehavior:
  1. Unreliable Internet Service; while admittedly Charter Internet can run as download speeds of 16 mbps or higher, often it drops to .5 to 1.5 (or worse)

  2. Dishonest Customer Service; when calling in I will often get a different answer each time I call in and then when a service tech comes out they will often state something different altogether.
    Although in all fairness the field techs for Charter usually seem to be telling the straight story, are polite and try hard to rectify the situation. The field service techs are definitely the one bright spot in this otherwise miserable company and often what they say is rarely followed up on by those in charge to fix the situation once and for all.

  3. Promising service calls or return customer service calls; Charter has made these promises only to fail, such as service call on 2/18/2011 or a call back from a corporate customer service specialist by "Umatter2Charter". Similar incidents have happened many times over the years I have been with Charter.

  4. Condescending automated answers when calling Charter for service problems; Yes I know to unplug my modem and refresh.

  5. Bait & Switch; I have been called to "upgrade" my plan and have been promised one thing, but in reality I do not get the plan I agreed to via a sales call and then when I call back they deny ever making the call; COME ON CHARTER HOW STUPID DO YOU THINK I AM!!

  6. Lying about down line router issues; I have even had Charter lie about issues with down line router issues when my pings said otherwise, when I called them on this they would make condescending replies

  7. Inappropriate remarks from customer service; all the problems aside, this is probably the most insulting; and after this insult all I asked for was an apology from the customer service representative, but Charter chose to sweep this one under the rug.
    This incident occurred during one of my regular service interruptions (and after the usual difficulty reaching someone), I reached man who proceeded to insult me and accuse me of basically be "gay" including comments such as I sound like a "girlie man" (BTW, I am straight).

    Charter should be ashamed, not because they hired such a troll, but because they swept this under the rug and acted like it did not happen, an apology from this person was all I asked for, nothing more; is that so difficult Charter?

IN SUMMARY;
If you have Charter Internet, I doubt their service is going to improve (not that it cannot, but since they continue to lie, I have serious doubts unless the light goes off in the heads" of board of directors and they hire someone with some morals to take charge).
If you are thinking of getting Charter Internet; DO NOT!
If you have Charter Internet and have not experienced any real problems, all I can say is people DO win the lottery.

In my opinion Charter is one of the more dishonest, poorly run companies in the USA, although when compared to Google's dishonesty, I guess Charter can still claim "higher ground"
See: Google Lies, Dishonesty, Plagiarism; Adsense, Adwords

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3 Comments:

Blogger erikr said...

Rather than deal with companies like Charter, Cablevision etc., take a look at DISH network. Celebrating its 30 year anniversary in 2011, DISH is the #1 Ranked Company in Customer Satisfaction (ACSI, 2010). I work for, and subscribe to DISH and in my internet searches have been finding quite a few blogs talking about the poor services of Charter et.Al. If you're looking for TV, Internet, the most HD, HD Free for Life, TV everywhere abnd much more, take a look at Dishnetwork.com and join the millions of happy customers!!

11:46 AM  
Blogger Fish Man said...

Dish may be a viable alternative, however in speaking with others in my community and reading on the internet, Dish seems to have many similar problems.

Here are a few problems I have both heard and read:

*Service interruptions during rainstorms
*Price bait & switch
*unresolved equipment problems
*Two year contract; this is the overwhelming reason we have not switched as I am not about to lock into a contract for two years with a company that may be no better than Charter.

I have read/heard that the customer service at Dish is not all that good either, but not to the level of Charter’s extremely rude/arrogant customer service and Obamanite lack of honesty/integrity. Frankly being better in customer service than Charter is not much of an accomplishment.

I personally am considering cutting the cord altogether and use streaming internet, Netflix and other options.

3:47 PM  
Blogger Michelle Davis said...

Charters services do suck, I've been thru hell and only had there internet service for less than 3 months. Cable sucks to, be in the middle of a movie on demand that I'm paying for and it just goes off, comes back later, missing parts, etc. Customer Service treats you like idiots. Slowest internet I've had. Will not use them after my term is up

11:00 AM  

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